28 May, 2025
FY25 Sustainability Report.
This report reflects Web Travel Groups' management and performance on key environmental, social and governance (ESG) topics identified as material to the business and our stakeholders.
As a global organisation with businesses in multiple countries, strong corporate governance, reducing our impact through sustainable business practices, providing a great place to work for our people and making a positive and impactful contribution to our customers’ lives, and the economies and communities in which we operate, are a key focus.
Following the demerger last year, FY26 represents the first year WebBeds Group (formerly Web Travel Group, the Company) has been dedicated to driving the performance of WebBeds, our global B2B travel distribution business.
WebBeds reported a record result in FY26 with all key metrics showing significant uplift on the previous year. Bookings were up 18%, TTV up 20% and WebBeds EBITDA up 24% compared to FY25. This impressive result was delivered in an environment where the conflict in the Middle East placed downward pressure on TTV in March 2026. Further details of performance are set out in the Company’s FY26 Annual Report.
As a Group 1 entity, this year we released our first Sustainability Report focused on climate prepared in accordance with the Australian Sustainability Reporting Standard AASB S2. The Sustainability Report is contained in our FY26 Annual Report and provides information about the climate-related risks and opportunities that could reasonably be expected to affect the Company and our approach to identifying, managing and disclosing material exposure to those risks.
This Sustainability Supplement sets out information on our approach to other sustainability areas we believe are important to our business and our stakeholders. Transformation programs in Talent & Culture during the year have strengthened our people services including the development of Centres of Excellence focused on Talent Acquisition, Total Rewards and Learning and Development. And we have seen higher engagement across the workforce from a range of initiatives undertaken.
We continue to advance the Company’s 40:40 vision as demonstrated by the percentage of women on our Board and management teams. Engaging with customers is an important part of our business and this year we integrated a new customer satisfaction platform and saw material improvements in automating service interactions. We also remain focused on ensuring responsible governance and prioritising the security of our websites, platforms and systems.
We remain committed to creating sustainable earnings and capital growth for our shareholders and supporting our stakeholders including employees, suppliers, customers and communities that we serve. We thank stakeholders for their ongoing support as we continue on our sustainability journey.
The FY26 Sustainability Report includes information about the climate-related risks and opportunities that could reasonably be expected to affect WebBeds Group (formerly Web Travel Group, the Company) and its controlled entities (the Group) and our approach to identifying, managing and disclosing material exposure to those risks.
The report is included in our 2026 Annual Report, with the section commencing on page 101.
The Sustainability Report is included in our 2026 Annual Report, with the section commencing on page 101.
This Sustainability Supplement reflects WebBeds Group Limited's (formerly Web Travel Group Limited) management and performance on key environmental, social and governance (ESG) topics identified as material to the business and our stakeholders for the FY26 reporting period (1 April 2025 to 31 March 2026).
Our Sustainability Statement sets out information on our approach to other sustainability areas we believe are important to our business and our stakeholders. We are committed to creating sustainable earnings and capital growth for shareholders and supporting our stakeholders including employees, suppliers, customers and the communities that we serve. We regularly engage with our stakeholders to understand their perspectives and to determine the material topics that we focus on under our sustainability strategy.
Framework
Our Material sustainability topics are centered around four key areas.
Following the demerger, we reviewed and reconfirmed our existing and emerging ESG focus areas. Our material sustainability topics remain grouped into four key areas — People, Customers, Impact and Governance.
Empowering our People
Maintaining and growing a highly engaged workforce.
Servicing our Customers
Delivering quality customer service to our customers.
Reducing our Impact
Reducing our operational impact on the environment.
Responsible Governance
Maintaining ethical corporate governance processes.
Area
Material sustainability topic
Why this is important to the WebBeds Group
Material sustainability topic
Employee engagement and development
Why this is important to the WebBeds Group
Ensuring our people are engaged in their roles and with the Company’s strategy and values. Our performance is highly dependent on our ability to attract and retain talent, particularly key personnel. High turnover and loss of key staff could impact our operating and financial performance.
Material sustainability topic
Diversity
Why this is important to the WebBeds Group
We believe embracing diversity enhances work culture and drives business success. We seek to develop a culture and systems that support accessibility and diversity in hiring, promoting and managing our people.
Material sustainability topic
Employee Health and Wellbeing
Why this is important to the WebBeds Group
Ensuring the safety of and supporting the wellbeing of our people. Appropriately managing current and emerging concerns in a timely manner, such as protecting physical health and mental wellbeing in an environment of remote working and its associated challenges.
Area
Material sustainability topic
Why this is important to the WebBeds Group
Material sustainability topic
Customer Engagement
Why this is important to the WebBeds Group
Our business relies on strong satisfaction and loyalty from our travel buyer customers. Building and maintaining relationships with our key customers ensures we are able to deliver quality products and services that meet their needs.
Area
Material sustainability topic
Why this is important to the WebBeds Group
Material sustainability topic
Climate Change Risk and Disclosure
Why this is important to the WebBeds Group
Identifying, disclosing, and managing climate-related risks and opportunities that impact our business and our industry partners. This includes collaborating with our supply chain and customers, as well as supporting our partners in making informed decisions that advance sustainable practices within the travel and hospitality sectors.
Area
Material sustainability topic
Why this is important to the WebBeds Group
Material sustainability topic
Business Ethics and Corporate Governance
Why this is important to the WebBeds Group
Building and maintaining an ethical culture of integrity, transparency and accountability at all levels. Having robust policies, systems, leadership, risk management and training in place to prevent misconduct and to enable whistleblowing.
Material sustainability topic
Cyber Security and Data Privacy
Why this is important to the WebBeds Group
Acting to prevent cyber security risks and to protect customer data. This includes the appropriate use of data internally, and the investment and implementation of technology and management systems to support this. The Company complies with a range of legal and regulatory obligations expected from us by bodies such as national data protection agencies.
Material sustainability topic
Responsible Supply Chain Management (Modern Slavery)
Why this is important to the WebBeds Group
Understanding, disclosing and managing sustainability risks in our supply chain, including environmental and social impacts. This includes a focus on mitigating modern slavery risks.
We invite you to review this document in full (available above), in tandem with WebBeds Group’s Annual Report, Corporate Governance Statement, Modern Slavery Statement and the various Board Charters and corporate policies, all of which are available within this site.
The WebBeds Group Board is a strong advocate of good corporate governance. Our corporate governance practices are set out in a number of key documents, policies and charters, which can be accessed on our Governance page.
View Corporate Governance
The WebBeds Group is proud to support 40:40 Vision to achieve gender balance in senior leadership by 2030.
WebBeds partners with BeCause – a sustainability technology start-up transforming how companies in travel manage their sustainability data – to scale up the number of properties tagged as ‘eco-certified’ on WebBeds booking platforms.